Chronical Solutions

FIELD COLLECTIONS

When Recovery Needs A Personal Touch.

Our Field Collections service brings recovery closer to customers through a structured on-ground approach. With trained field resources, local network and data intelligence, we help locate unreachable customers, update accurate information and support quicker resolution.

On-Ground Collections

Personal engagement through a structured field collection approach.

Customer Location

Advanced tools and field networks help locate unreachable customers.

PRIORITY LOCATION Customer Found

01 LOCATE

02 CONNECT

03 RESOLVE

FIELD NETWORK ACTIVE & CONNECTED

FIELD NETWORK DATA INTELLIGENCE RESOLUTION

✦ FIELD RECOVERY ADVANTAGE

FIELD NETWORK • DATA INTELLIGENCE • PERSONAL ENGAGEMENT • FASTER RESOLUTION

FIELD RECOVERY JOURNEY

Reaching the Right Customer, At the Right Place.

Field collection is more than a doorstep visit. Our structured approach combines customer reach, accurate information and personal engagement to move recovery towards resolution.

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LOCAL REACH Strong field network

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ACCURATE DATA Updated customer information

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LOCATE

Find the Right Customer

Unreachable customers are located through available data intelligence, field networks and advanced tools.

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CONNECT

Establish Personal Reach

On-ground engagement helps establish a direct and professional connection with the customer.

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UNDERSTAND

Understand the Situation

Customer circumstances are understood while maintaining appropriate and respectful communication.

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RESOLVE

Move Towards Resolution

Focused field engagement helps move recovery towards quicker and more productive outcomes.

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PERSONAL TOUCH On-ground engagement

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BETTER OUTCOMES Focused recovery